Our goal is to offer the best customer service possible, and in order to help us achieve our aim; we only recruit the best people within the travel industry. And this kind thank you from Moira, one of our valued customers is just one example that shows our plan is working.
Booking ref: 459537 11th-25th May Ca Na Tonina
If you have an award for going above and beyond the call of duty we think it should go to the ladies of the Villaparade Office in Puerto Pollensa.
We arrived at Pollensa on Saturday 11th May only to find that I had lost my bag – containing my credit cards and EU medical card. The last time I remembered having it was at Palma Airport. We didn’t know how to go about contacting them or reporting the loss, especially as we don’t speak Spanish, so we went straight to the Villaparade Office.
The staff could not have been more helpful. Emma and Antonia immediately got on the phone and tried to contact the Guarda Civil and Lost Property at Palma. They couldn’t get an answer but spent an hour trying various phone numbers, and meanwhile were very reassuring.
Finally, after much persistence, Linda managed to get through and happily found that my bag had been handed in with all its contents intact. I can’t thank them enough for their persistence and for the peace of mind starting my holiday knowing that my bag was safe.
In addition, when we went to Palma Airport on the following Monday to pick up my bag I needed some help with translation and phoned the Villaparade Office for help. The ladies were able to speak to the Airport staff on the phone for me in Spanish.
We have never had a problem on a holiday before, but it’s when things go wrong that you discover how good one’s holiday company is.
Once again, thank you to the ladies of Puerto Pollensa Office.
You can click here to read a copy of Moria’s letter, and if you ever need help or advice while on a Villa Parade holiday, visit our information page.
If you’re considering a Villa Parade holiday, but not sure where, or which option is best? Why not challenge our helpful booking team to find you the perfect Villa Parade holiday.
About Ca Na Tonina:
Located in a lovely part of Pollenca countryside, Ca Na Tonia is a beautifully designed stone villa with high quality fixtures and fittings throughout. Some holidaymakers who have enjoyed their holiday at the villa describe it as cosy, welcoming and full of luxury. It even comes with a heated hydrotherapy Jacuzzi-spa.
Ca Na Tonia offers wonderful vistas across the Puig Maria Mountain, and is only a few minutes drive from the town of Pollenca and the beach and sea at Puerto Pollenca.
The villa also comes with many features, which, in addition to the heated Jacuzzi-spa include:
- A swimming pool
- Its own stone BBQ area
- Two luxurious bathrooms
- Two covered terraces with mountain views
- Selection of British TV channels
Click here for full details.
On behalf of everyone at Villa Parade, a big thank you to Moria.