Many companies, particularly in the consumer sector will boast about great customer service – how important it is to them, and how, no matter what, they care – you matter – Honest!? Sound familiar? But how many really put their money where their ‘customer service’ mouth is? I can hear your sighs from here!
I won’t tell you Villaparade.co.uk is perfect. We aim to be, but instead of hitting one hundred percent customer satisfaction, we only hit about 98 per cent – at the moment anyway. You see, if a company is staffed by human beings then faults can happen – its human nature! But, and this is where I like to think Villaparade is different to other companies offering Villas and Villa Holidays, because we employ real people to handle your enquiries and handle your reservation – no automated voice asking you a series of questions, or a computer pretending to be called Bob – real people who not only love what they do but know everything there is to know about the Villaparade property you are interested in – including the surrounding area, places to visits, where to shop…where to eat – helping you decide if that particular Villaparade property is the best to accommodate your wants and needs.
I know what you’re thinking: “Yeah, yeah, that’s what the other villa companies said.” But it’s true and I can prove it! Just pick up the phone and call the Villaparade team (08444 72 00 40) – go on, try it; even better, when you call why not challenge the person who takes your call to answer all your questions, or to find the villa that suits your holiday needs perfectly – go on, give it a go. I think you’ll be impressed!
Oh, and I promise you something else as well: your call will be answered swiftly; not because we tell the staff too, but because they love what they do and cannot wait to answer the next call – okay, maybe it’s a little bit of both, but in any event, your call is very important and will be answered promptly.
And guess what? Every member of the Villaparade team has complete knowledge of the resorts such as the amazing Villas in Majorca and countless other Villa holiday properties available to hire.
We also consider customer service to be about more than having helpful and knowledgeable team members on hand to answer your call. Which is why we have invested prudently in our website; ensuring it provides as much information as possible, while still being easy to navigate. Each Villa page has a comprehensive selection of photographs for you to look at, as well as a video to give you even more information.
Villaparade.co.uk has hundreds of villas and apartments to choose from, but if you don’t fancy spending all your time on the internet then why not request one of our brochures – each one is filled with information relating to beachfront apartments, farmhouses and executive villas to suit couples, families and both small and large groups – no matter which part of the Mediterranean you prefer (Mallorca, Algarve, Cyprus, Kefalonia, Menorca, Ibiza, Crete, Lanzarote and Zante).
But that’s not all! We also offer an ‘Online Chat’ option for every visitor to talk directly to a member of staff. Be warned though, each member of the Villaparade team love to talk about villas, but don’t worry, the ‘Online Chat’ service is easy, very efficient and it’s free. So why not have a chat with Leonie; she’s a full-time member of the team and knows everything there is to know about our holiday properties. She can answer your questions, book you villa, car hire, travel insurance – even organise for a chef to visit the villa to cook you up a feast, should you wish!
Said Leonie: “Working at Villaparade allows me to work within an environment that is small enough to care, but large enough to matter…that’s the corporate blurb bit by the way! Villaparade.co.uk is a great place to work and with thousands of customers to look after time does fly, but there is always someone to help.
”With one call we can select a villa or apartment to accommodate our customers’ needs – from gated pools for families, to Wi-Fi connectivity; car hire through AVIS – one of the world’s largest car hire companies, to travel insurance – we can really take the hassle of booking a villa holiday – you just remember to bring your passport and bags and let us take care of the rest” Added Leonie.
Villaparade properties are built on two key platforms: solid foundations and a ‘real’ desire and belief to deliver great customer service – nothing more, nothing less!
Nick Bartholet, operations director of Villaparade